Permit Action Request

Permit Action Request

To request permit cancellation, extension, or refund, please complete the Permit Action Request form (PDF).

After printing and completing the form, you may scan and email a copy or fax to 602-506-3282, mail or drop off the form at the office at:
501 N 44th Street
Suite 200
Phoenix, AZ 85008

Once the form is received, you should receive a response in 7 to 10 business days.

Permit Research & Zoning Verification Requests

Permit history on a specific parcel of land may be researched online through the Online Permit Manager. There are two databases to review - Citizens Access (implemented in May 2009) and Velocity Hall (from 1999 to 2009). The instructions for Velocity Hall are available on the same webpage.

Zoning Verification

Zoning verification can be prepared for financing or other purposes to give the current zoning and zoning history of a parcel and its surrounding parcels. Our plan reviewers will do this upon request.

If you would prefer to have the research performed or a zoning verification letter prepared, this service is offered at $100 per residential parcel/property and $250 per commercial parcel/property. Management staff will compile the information in a letter format.


With the Permit Research Request form (PDF) and Zoning Verification Request form (PDF), payment is due at the time of intake. For that reason, you may print, complete and return the form to the office by mail with a check or bring to office and pay by cash, credit card or check. The fee is non-refundable. The results will be both mailed and emailed (if applicable) to point of contact listed on the form. The average turnaround for this request 2 weeks.

Unpermitted Structures Exception

Please be aware the research is for permit history. If there are unpermitted structures, neither the Online Permit Manager tool nor the Permit Research option will identify those structures in which there is no permit record. You may want to visit the property and review aerial maps, then compare whether a permit record is listed on those structures that appear to have been constructed since 1999.