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Human Services Client Success Stories

Posted on: July 28, 2023

Password Problems Leads to Eviction Prevention

Client services specialist

Having to reset an online password can be a little bit hassle for most people in the best of times, but when Lori needed to reset her password, it was an emergency.

Lori had been applying for emergency rental assistance when she mistakenly locked herself out of the program’s client portal. Due to the urgency of her situation, this little hassle suddenly became a big emergency. Lori reached out to Maricopa County through its website and was able to get routed to the correct team – the Human Services Department’s Community Services Division. That’s where Lori was connected to Client Services Specialist Miranda Moreno.

While helping her with the password reset, Miranda learned that Lori was on the verge of being locked out of her apartment and immediately jumped into action. Miranda reached out to Case Manager Roy Valenzuela Lerma, who advised her on how to assist in expediting Lori’s rental assistance application. 

Miranda then called the property manager at Lori’s apartment complex to ask if the lockout could be prevented. While talking to the property manager, she explained that Maricopa County would be expediting Lori’s request for emergency rental assistance. Happy to hear that news, the property manager provided Miranda with the necessary documentation to process Lori’s application. Shortly after that fateful call to reset her password, Lori’s application for financial assistance for rent was approved, which prevented a writ of eviction from being issued. 

Thanks to the fast action of the Maricopa County Human Services team, what began as a small but urgent request for password reset became the call that saved Lori from being evicted from her apartment and facing the adversity that comes with not having housing and stability. 

If you or someone you know is facing an emergency with rent or utilities, visit

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